Responsible gambling

Responsible Gaming at Crown Casino Perth

At Crown Casino Perth, we understand the importance of responsible gaming practices to ensure that our patrons can enjoy their experience while minimizing potential harm.

Our comprehensive responsible gaming measures include:

Weekly Loss Limits: Our system sets an automatic limit on your losses for each week. If you reach this limit, you will be prevented from betting further until the next reset period.
Mandatory Carded Play: From December 1st, 2025, all Electronic Gaming Machine (EGM) play must be tracked via our Crown Rewards card, helping us monitor and manage your gaming activity more effectively.
Maximum Bet Cap: An EGM bet cap of AUD$10 applies to prevent excessive betting.
Pre-Commitment System: Our system allows you to set a pre-commitment limit on your losses for each session or a specified period. This helps you keep track of and manage your gaming budget responsibly.

In addition, we employ industry-leading technology to monitor our patrons' behavior:

GameScanner AI: Our advanced AI-powered tool identifies potential problem-gambling behaviors, enabling us to offer tailored support and early intervention when needed.
Staff Training: Our staff are trained to recognize signs of gambling harm and provide helpful advice and resources to those who require it.

We also encourage our patrons to engage with our self-exclusion program:

Self-Exclusion Program

If you believe you have a problem with gaming or want to take control, we can help. Our Self-Exclusion program is designed to support responsible gamblers by removing the option of access to Crown Casino Perth for specified periods.

You can choose from three options to exclude yourself:

Immediate Exclusion: Remove your self-exclusion and continue playing.
6-Month Exclusion: Prevent online gaming on our systems and restrict physical casino access.
12-Month Exclusion: Suspend online gaming and limit entry to Crown Casino Perth's premises for one year.

To apply or remove yourself from the Self-Exclusion program, please contact:

Crown PlaySafe (24/7)

Please remember that our team is here to support you. We will help guide you through any challenges related to responsible gaming and make sure you have access to resources whenever needed.

Additional Support

We understand that problem gambling can affect anyone, anywhere. For those in need of further assistance or guidance:

Crown PlaySafe Team: 1800 801 098 (24/7)
Crown PlaySafe Centre: Located lower level, eastern tunnel entrance
Gambling Help WA: 08 9325 6644

We have links to various support organizations for players.